1300 375 350

8am to 8pm | 7 days

Powerful Communication Solutions for Modern Businesses.

Hosted
Phone System

There are no phone lines - your number will never be busy again.

Virtual
mobile numbers

Make and receive calls via the internet, get SMS to email for just $7.95* per month

1300
numbers

A professional image does not have to be expensive. Get a 1300 number for your business today!

1800
numbers

Low-cost 1800 business numbers. Join Australia’s top 1800 provider.

Crytal clear calls... Flexible call management... Softphone Mobile App...
Crytal clear calls... Flexible call management... Softphone Mobile App...

At Platinum Telecom, we are passionate about providing businesses with innovative and reliable communication solutions.

With a focus on VoIP phones, internet services, POS system solutions, and Eftpos integration, we empower organizations to enhance their communication infrastructure and streamline their operations.

With years of experience and a deep understanding of the unique challenges businesses face, we tailor our services to meet the specific needs of our clients. Our advanced VoIP phone systems offer a wide range of features, including CRM integrations, webphone capabilities, call monitoring, and more. Coupled with our business-grade NBN internet services and cloud-based POS system, we enable businesses to stay connected, improve customer experiences, and drive growth.

Australian VoIP provider with 99.9% SLA guaranteed uptime.

Platinum Telecom is one of the few Australian VoIP Providers specialising in business VoIP.
We understand how important it is to our customers to have a rock solid system. Reliability is not just words with Platinum Telecom. All our systems are fully redundant and uptime is constantly monitored.

With a focus on B2B clients, we offer a range of cutting-edge solutions to meet your communication needs.

Internet Services

Business grade NBN with
24/7 support & 12hrs eSLA

At Platinum Telecom, we offer a comprehensive range of services designed to empower your business communication. From advanced VoIP phone systems and high-speed internet services to cloud-based POS solutions and Eftpos integration, we provide the tools and expertise to enhance your connectivity, streamline operations, and drive growth. Explore our services below and discover how Platinum Telecom can transform your business communication experience.

VoIP phone services

Australian VoIP provider with
99.9% SLA guaranteed uptime

Our hosted PBX solutions deliver unparalleled flexibility and productivity. Benefit from features like CRM integrations with popular platforms such as HubSpot, Zoho, and Zendesk. Seamlessly connect with your customers using our webphone, which enables you to make and receive calls directly from your browser. Take advantage of real-time call monitoring, call queue management, call recording, and more. With Platinum Telecom, you’ll have the tools to enhance your business communication and streamline operations.

POS System Solutions

Cloud systems for retail & hospitality

Our cloud-based POS systems are designed for retail and hospitality businesses. Simplify your operations with smart inventory management, generate powerful reports for insightful analytics, seamlessly integrate payments, and unlock the potential of multi-store capabilities. With Platinum Telecom’s POS solutions, you can enhance customer experiences, streamline transactions, and drive business growth.

How does it work?

1.

Phone number

There are no phone lines, your number will never be busy again! Number porting supported. Keep your existing phone number wherever you go.

2.

User licence

Our pricing structure is based on the number of people using a hosted phone system. This allows users to have multiple devices like their Desk Phone, Smartphone and PC all linked to the same number

3.

Call plan

We offer various call plans, from basic timed call plans to fully unlimited. Our call plans allow users to make outbound calls at the rates defined in the plan. You can choose different call plans for different users in the system.

Self Managed Portal

Our system allows you to make changes yourself via the management portal.

Easy to use, drag & drop interface. Alternatively, we are there to support you and your business. We will take care of everything from setting up your call flow & voicemails to installating your phones.

Frequently
Asked Questions

Why should I switch to VoIP?

VoIP stands for the Voice over Internet Protocol. VoIP allows for transmission between voice and video via the web, including wired and wireless methods. If you are using a landline for your business, you should consider switching to VoIP for the following reasons:

    

  • Cost-effective
    In comparison to landline providers, VoIP offers competitive prices due to the ready internet infrastructure. VoIP provides the same quality of calls whilst delivering additional features at a lower cost, proving to be advantageous.
       
  • Easy to scale
    As your company grows, the need for devices and connections grow. With VoIP, this is easily accessible with a couple of clicks. In comparison, landline providers require lines to be laid physically, increasing time and expenditure.
      
  • Added features
    What can you do with landline telephony? Only calls and faxes. Switching over to VoIP, you will gain additional features such as advanced call reports, integration of third-party services, smart routing, call recordings and more.
What is Cloud-Hosted PBX?

Cloud-Hosted PBX (Private Branch Exchange) is the next generation of the classical PBX. Built on VoIP technology and operating not locally but via the internet. Cloud-hosted PBX can be used with VoIP-ready phones and specific programs commonly known as soft-phones. Aside from making and receiving calls via the web, you will gain access to additional features such as advanced call reports, integration with third-party services, smart routing, real-time monitoring, voicemail to email and more.

What is Microsoft Teams Direct Routing?

Microsoft Teams direct routing allows you to make and accept calls from external numbers within the Teams app. The combination of modern VoIP systems and advanced tools with Microsoft 365, our clients receive an unprecedented opportunity to increase productivity.

What are the 1300 and 1800 numbers?

The owner of the 1800 number, also known as Toll-free numbers, will be responsible for paying the cost of the inbound call. However, the call is free of charge for the caller. As for 1300 numbers, the call rate is shared between the owner of the 1300 number and the caller. The owner is charged as per inbound call rates and the caller is charged the rate set by their service provider. In most cases, this is equivalent to the cost of a local call.

My business relies on phones being available at all times. Can you guarantee that my phones will always work?

We guarantee 99.9% SLA backed uptime on all our systems. All parts of the hosted PBX are fully redundant, meaning that there is no single point of failure. We use an independent monitoring company called hyperspin.com to monitor our server uptime.

How does hosted PBX quality compare to traditional phone lines?

Traditional phone lines are using G.711 codec, while hosted PBX can support codecs up to G.722. The difference between them is that G.722 uses a wider speech bandwidth of 50–7000 Hz compared to 300–3400 Hz of G.711 which allows to achieve HD quality of calls.

What happens if my Internet goes down?

We have multiple solutions that can make sure you can continue to receive calls even when your Internet goes down. For example, you can have calls diverted to your mobile phone if you are offline, this way you can continue to receive calls without any Internet connection.

How fast Internet connection is needed for good Hosted PBX operation?

You only need a tiny amount of bandwidth (connection speed) in order to use hosted PBX effectively. Each channel (one call) requires only 80Kbps (0.08 Mbps), or using compressed codec even smaller – 0.03 Mbps. So even with 24 Mbps Internet speed it will be able to perform at least 300 simultaneous calls. However, quality of calls will highly depend on the reliability of your internet connection, so it does not have to be very fast but it must be reliable and stable.

Can I use my active phone number with hosted PBX?

Yes, sure. You don’t have to buy a new phone number and lose your active number when switching to a new hosted PBX provider. Almost all Australian telephone numbers can be seamlessly ported into our system and be used without any restrictions. Also, any Australian number that we provide or that was ported into our service can be ported out to another provider as long as that provider is willing to take on the number.

Our Customers

Working with the best Partners 100% Australian Based

30 Day Money Back Guarantee

At Platinum Telecom, we’re so confident in the quality of our services that we offer a 30-day money-back guarantee. If, within the first 30 days, you find yourself unsatisfied with the call quality or any aspect of our service, we’re more than happy to assist you in porting out to a different provider. What’s more, we’ll even take back the equipment at no cost to you. Your satisfaction is our priority, and we stand by our commitment to delivering top-tier telecom solutions tailored to your needs.

Why Choose Us

FeaturesPlatinum TelecomBig Telcos
100% Australian based supportYesNo
Advanced phone featuresYes over 40 featuresYes limited to basic features
CRM integrationYesNo
Local support availableYes we come to you (Australia wide)Only in store
GuaranteeYes 30 days money back guaranteeNo

What Our Customers Say

Suzie

Miss Rwc & Mechanical

Damien was very efficient, thorough & transparent with the whole process, definitely recommend!

5/5

Lucas

Promise build

Good service and easy to deal with.

5/5

Mark

Tyreright Cavan

Great Service friendly and informative When service is important and fed up with the large telecom companies this is a superior option

5/5