Law Firms phone system

The Phone System That Speaks Your Language

Tailor-Made Phone Solutions for Law Firms

For law firms, confidentiality and reliability in communication are non-negotiable. Our cloud phone system is designed with features like call encryption, voicemail to email, call recordings and easy conference calling to meet the unique needs of legal practices. Facilitate collaboration among your team and ensure client confidentiality with a phone system that adapts to the dynamic demands of the legal industry. Furthermore, Platinum Telecom is fully covered with comprehensive professional indemnity, public liability insurance and cyber cover.

Key Features for Law Firms

1.

Call Queues

When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when they become available. configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.

2.

Conference

Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. connect your dial-in number with a pin for security to organise a dial-in conference. alternatively call each participant and transfer to a conference room using internal number. record the conference and add join and exit notifications.

3.

Call recordings

Have your call recordings start once the inbound or outbound begins. Every recording will include caller id, time of the call, user id and custom subject field. Connect to your crm to be automatically added to client profiles or store within a custom recording’s mailbox for compliance for years to come.