Residential NBN

Ditch the big Telcos.

Get a fast residential NBN plan that works, guaranteed & 100% Australian support.

Why choose us?

1.

Dedicated support

Fast, Aussie-based & local support. We come to you when required.

2.

On site Install

On Site Installation included in all of our plans! No more guessing work or hours on the phone!

3.

No lock in contract

Flexibility to scale your plan up or down as your business changes​

4.

Higher upload speeds

No more laggy video conference calls or slow file transfers!

Our NBN Plans are fast & suitable for all residential use.

MEGA Value plan

$89pm ($99 activation fee)

Fast Plan (FTTP)

$119pm ($49 activation fee)

Faster Plan (FTTP)

$149pm ($49 activation fee)

Frequently
Asked Questions

Are there connection fees or charges for business nbn®?

There is a $49 standard connection fee for our nbn® services.

If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn®.

What hardware do I need for business nbn®?

Depending on the location, nbn® uses a mix of technologies to connect to the nbn® broadband access network. Some devices will need to be registered with nbn® directly such as medical alarms, monitored fire alarms, and lift emergency phones. Other devices to consider are security systems, fax and teletypewriter devices, EFTPOS terminals, health claim terminals, and existing landline phone services. To register your devices visit the nbn® website.

Can I keep my current hardware when switching to Platinum Telecom's business nbn®?

As long as you have an nbn® compatible modem that’s not locked to your previous provider, we can help you reconfigure it for our service. Contact us on 1300 375 350 and our friendly team members will be happy to help.

Our NF20MESH gateway is a modem/router that is suitable for all fixed line connection types and supports a new generation of connectivity with Wi-Fi 6. Wi-Fi 6 gives you up to four times more device capacity than Wi-Fi 5. Pair our NF20MESH with the NS-02 Mesh Satellite points for greater Wi-Fi coverage if you have dead spots in your property.

Can I apply custom configurations to my hardware?

Yes, but only if you opt in to rent our managed Cisco 1100 series supplied router. Our technical support team can assist you with applying custom configurations to suit your business requirements.

If you do not opt in and use your existing business router, our team will only be able to assist with basic WAN configurations. So if you bring your own router to your business nbn® service, we will not be able to apply custom configurations.

How does the nbn® installation work?

If there has been a previous nbn® connection at your premises, the standard time frame for nbn® installation is 1-5 business days – and there will be no additional work required by a technician.

If your address has not been connected to nbn® before the standard time frame can be anywhere up to 20 business days and will be dependent on your nbn® access technology type and technician availability.

Your nbn® access technology will determine the exact method of installation for your technician.

For connections to premises that are already connected to the nbn® via FTTN/B or HFC technology there may be a small period of downtime when switching providers.

For connections to premises that are already connected to the nbn® via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.

For connections to premises that have not yet connected to the nbn® via FTTN/B or HFC technology there may be a small period of downtime when connecting.

For connections to premises that have not yet connected to the nbn® via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.

How fast is business nbn®?

The top speed of your business nbn® will depend on the plan you choose. We offer plans starting from 25 megabits per second (mbps) download speed and 10mbps upload speed (25/10mbps) up to 1000/400mbps.