Cloud Phone Systems

Hosted PBX

Hosted PBX is used to describe a phone system that is hosted in the cloud (or Internet) and works via VoIP (Voice Over Internet Protocol). Some benefits of Hosted PBX include being location independent, not needing equipment, and being easy to manage. Add and remove phones when required, with minimal configuration. Hosted PBX offers a significantly richer feature set compared to older on-premise deployments

Feature Highlights

Designed with ease of use in mind, PBX allows you to have full control of complex call flow scenarios with an easy to understand block diagram. Our billing portal allows you to order phone numbers and licenses and get it instantly activated. You are now in true control of your business communications.

CRM Integration

Connect User portal and Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

Webphone

A phone in your browser: make and receive calls with no need to install an additional software. All features of a softphone available from the comfort of the browser tab.

Web callback

With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number.

Real-time call monitoring

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer…

Queue call-back

Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available. Saving waiting time for your callers.

Time conditions

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Voicemail

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

Voice menu

An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.

Custom caller ID

You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.

View all Features & Benefits

Microsoft 365 – Teams Integration

Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing. Integrate with the PBX for advanced functionality and access unlimited calling plans.

Call pickup groups

This feature will allow you to configure a group of devices that can pick up inbound calls from each other. If you are in a situation when an inbound call is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device.

Secure voice

Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing your calls.

Reporting

Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also a range of call queue statistics.

Time conditions

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Announcement

Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow. Could be used if you need to tell something to the caller after some event in the call flow.

Conference

Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. Connect your dial-in number with a PIN for security to organise a dial-in conference. Alternatively call each participant and transfer to a conference room using internal number. Record the conference and add join and exit notifications.

Internal number

Add a short internal number to your call flow for your users to transfer or call internally.

Fax to email

Answer inbound fax calls and convert to a PDF and send to an email address of your choice.

Call diversion

Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services.

Custom caller ID

You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.

Inbound number

Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.

Set caller ID

Replace original caller ID in the inbound call to the caller ID of your choice. Can be used during call diversion to identify the call.

Global phone book

Centralised management of phone book directories. Create global and/or personal phone books, centrally hosted and accessible on various devices. Manage phone book entries via web portal and combine it with your local device phone book.

Call parking

Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music while they wait and set the time limit and failover destination in case call is not picked up.

Video calls

H.264 supported. Place or receive video calls using latest in the video transmission technology.

Inbound number

Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.

Simultaneous ring

Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams and external numbers. Take advantage of call confirm for calls diverted to external destinations, to stop the diverted call going to an external voicemail.

Ring group

A ring group is a feature that will allow you to assign a set of users or devices that ring simultaneously or in a hunt mode, one after another. The common practice for this feature is for a department such as sales or support, where you want inbound calls to ring on all staff associated to these departments.

Voice menu

An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.

Caller ID prefix

The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed. For example, if the call went via IVR menu and the caller selected 1 for sales, you can prepend the text ‘sales’ as a caller ID prefix.

PIN code

Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users or groups. As an example, add a PIN code to a ring group for premium support.

Dial tone access

Dial a number from outside your phone system, enter a PIN and dial as if you are inside the office. Often used to make internal calls using lower call rates available.

SIP Trunk

Integrate with third party platforms, connect to your onsite PBX to make and receive calls. Route calls between onsite and hosted PBX. Connect Microsoft Teams via Direct routing.

Presence

Configure busy lamp fields for your users to highlight who is on a call, available or busy. Pick the ringing call up of the other user from your phone.

Phone auto provisioning

Supporting all Yealink IP handsets. Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically. No more manual configuration hassle.

DTMF prefix

Allow callers the ability to enter a number of digits that are displayed on the agent’s screen. This is useful for asking for account numbers, order numbers and more.

Custom dial plans

Create and assign custom dial plans to the Users to restrict international dialling.

Voicemail

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

Call recording

Have your call recordings sent to email addresses of your choice once the inbound or outbound call has terminated. Every recording emailed will include caller ID, time of the call, user ID and custom subject field. Connect to your CRM to be automatically added to client profiles or store within a custom recording’s mailbox for compliance for years to come.

Queue

When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when they become available. Configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.

Caller ID routing

Route inbound calls to specific destinations based on their caller ID. As an example, send calls inbound from a specific location to the local office or branch.

Blacklist

Add your problem callers to a blacklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s of your problem callers so that they get a busy tone every time they attempt to dial your number.

Email notification

Send out email notifications when the feature is utilised from within the call flow. When an inbound call is missed send an email to the departmental manager to notify. Or send an email to your on-call users when an out of hours request is logged.

Call flow control

Configure manual override using a feature code that can be dialled from any handset to change how your inbound calls are handled. Common use could be a night switch.

Music on hold

Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold. Whether this is your own advertisement music or a bespoke royalty free selection.

Call transfer

Transfer calls using an internal short or extension number or via an external number, such as a mobile number or landline.

+ Over 35 Other Features

Our Plans

PAYG

$8.95 per user/per month

Australia Unlimited

$23 per user/per month

Australia Unlimited Plus

$34.95 per user/per month

Installation & Support

At Platinum Telecom, we offer comprehensive installation and setup services to ensure a seamless experience for your business. Our expert team will take care of installing and setting up all the necessary devices, including phones, modems, cabling, and more. We go the extra mile by providing ongoing support, which includes onsite troubleshooting for the duration of your support plan. Rest assured that we’ll be there every step of the way, ensuring that your communication systems are running smoothly and efficiently. Please ask us about our installation & support package

Optional Extras

3rd Party Integration
$4.40 per user/month

Connect your phone system to CRM, service management or any other web application. Through the use of APIs, your phone system is an active part of an effective business ecosystem.

Call Recording Storage

Call recording to email functionality is included at no extra cost. If you would like to keep recordings in the cloud, use advanced search functions, include links to recordings in Webhooks and Integrations, we will be offering this new feature in the near future.

User Portal

A phone in your browser. Calls, phonebook, queue management and more from the comfort of the browser tab.

Number Porting

Worry-free number porting is our promise at Platinum Telecom. Whether you have one cherished number or a bundle of them that you’d like to retain, we’ve got you covered. Our dedicated team will handle the entire porting process seamlessly, ensuring a smooth transition with zero downtime. Your valuable numbers stay connected, and your business keeps running without a hitch. Trust us to make the process as effortless as possible, so you can focus on what matters most—your business.

Call Queue Wallboard

Our queue wallboard allows you to monitor the status of your call queues in real time.
You can see how many callers are waiting in each of your call queues, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
Our queue wallboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
As with all of our features, there is nothing extra to pay for this new feature!

1300 375 350

Connect User portal and Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history.

A phone in your browser: make and receive calls with no need to install an additional software. All features of a softphone available from the comfort of the browser tab.

With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number.

Call monitoring allows you to listen and discreetly speak to your agents in a real-time call. By monitoring calls, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer…

Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available. Saving waiting time for your callers.

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.

You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.

Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing. Integrate with the PBX for advanced functionality and access unlimited calling plans.

This feature will allow you to configure a group of devices that can pick up inbound calls from each other. If you are in a situation when an inbound call is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device.

Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing your calls.

Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also a range of call queue statistics.

Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.

Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow. Could be used if you need to tell something to the caller after some event in the call flow.

Add a short internal number to your call flow for your users to transfer or call internally.

Answer inbound fax calls and convert to a PDF and send to an email address of your choice.

Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services.

You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.

Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.

Replace original caller ID in the inbound call to the caller ID of your choice. Can be used during call diversion to identify the call.

Centralised management of phone book directories. Create global and/or personal phone books, centrally hosted and accessible on various devices. Manage phone book entries via web portal and combine it with your local device phone book.

Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music while they wait and set the time limit and failover destination in case call is not picked up.

H.264 supported. Place or receive video calls using latest in the video transmission technology.

Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls.

Enable simultaneous ringing from your users to multiple endpoints, SIP devices, Microsoft Teams and external numbers. Take advantage of call confirm for calls diverted to external destinations, to stop the diverted call going to an external voicemail.

An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts. You can create multi-level IVRs using our call-flow block diagram.

The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed. For example, if the call went via IVR menu and the caller selected 1 for sales, you can prepend the text ‘sales’ as a caller ID prefix.

Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users or groups. As an example, add a PIN code to a ring group for premium support.

Dial a number from outside your phone system, enter a PIN and dial as if you are inside the office. Often used to make internal calls using lower call rates available.

Integrate with third party platforms, connect to your onsite PBX to make and receive calls. Route calls between onsite and hosted PBX. Connect Microsoft Teams via Direct routing.

Configure busy lamp fields for your users to highlight who is on a call, available or busy. Pick the ringing call up of the other user from your phone.

Supporting all Yealink IP handsets. Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically. No more manual configuration hassle.

Allow callers the ability to enter a number of digits that are displayed on the agent’s screen. This is useful for asking for account numbers, order numbers and more.

Create and assign custom dial plans to the Users to restrict international dialling.

Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.

When you are unable to pick up a call immediately the call can be placed in a queue with your customised music on hold. Users can answer the calls when they become available. Configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.

Route inbound calls to specific destinations based on their caller ID. As an example, send calls inbound from a specific location to the local office or branch.

Add your problem callers to a blacklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s of your problem callers so that they get a busy tone every time they attempt to dial your number.

Send out email notifications when the feature is utilised from within the call flow. When an inbound call is missed send an email to the departmental manager to notify. Or send an email to your on-call users when an out of hours request is logged.

Configure manual override using a feature code that can be dialled from any handset to change how your inbound calls are handled. Common use could be a night switch.

Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold. Whether this is your own advertisement music or a bespoke royalty free selection.

Transfer calls using an internal short or extension number or via an external number, such as a mobile number or landline.

Connect your phone system to CRM, service management or any other web application. Through the use of APIs, your phone system is an active part of an effective business ecosystem.

Call recording to email functionality is included at no extra cost. If you would like to keep recordings in the cloud, use advanced search functions, include links to recordings in Webhooks and Integrations, we will be offering this new feature in the near future.

A phone in your browser. Calls, phonebook, queue management and more from the comfort of the browser tab.

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1300 375 350